Adress

11-808, Liyuan Sancun, No.147, Xinguang Road,
Xili, Nanshan, Shenzhen, Guangdong, China 518055

Opening Hours

Mon to Fri: 10am – 6pm
Saturday & Sunday: 8am – 6pm

E-mail

phone

+86 176 2000 6000

FAQs

Shipping

What are the delivery charges for orders from the Online Shop?

Standard Shipping | Free shipping on orders over $50($6 on orders below $50); DHL/Fedex Express Shipping | $28 for all orders*

How long will delivery take?

Standard Shipping: Estimated delivery within 7-15 business days. DHL/UPS/Fedex: Estimated delivery within 3-7 business days.

Payments

Which payment methods are accepted in the Online Shop?

Paypal, Western Union, TT transfer

Returns

How To Request A Refund ?

“send us a email: service@gemking.com
We will issue a refund to your original payment method within a week.
-Purchase can be returned or exchanged within 30(30 days or more) days from the receipt date.”

How to cancell my order ?

Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a request to us: service@gemking.com

Wholesale

How to contact your salesman if i want to wholesale your products?

welcome! send us a email: sales@gemking.com

Can I still buy products that are sold out? ?

No, Only wholesalers can buy because there is a MOQ 20pcs limit

Is there a discount if I buy your products in bulk?

yes, According to your order quantity, there is different discount according to order quantity, send us a email: sales@gemking.com

Can you customize our branded products for us?

yes, we can. send us a email: sales@gemking.com